Call or click to talk to us: 734.645.2945    

Accent Reduction Classes for Healthcare

Create An Outstanding Patient Experience

Your healthcare providers are top notch, yet communication may be a challenge. It isn’t the provider, it’s the language.

English pronunciation is hard. It makes it difficult for providers to connect with clarity and confidence. Overcome this challenge with accent reduction training for healthcare workers. Join leading health systems who are transforming the patient experience.

SUCCESS STORIES:

“Now my patients understand me, the first time.”

RESIDENT, INTERNAL MEDICINE, TRINITY HEALTH

TEACHING ARTICULATION TECHNIQUES

Accent Reduction classes teach articulation techniques for the sounds in English that do not occur in other languages.

The Plan:
  • Private or small group accent reduction classes
  • Pre- and Post-Program Assessments
  • Individual Learning Plans
  • 10 hours of instruction in our virtual classroom
  • Practice guides with healthcare specific terminology
  • Final Report demonstrates rate of improvement
  • Site license to our online proprietary learning library
  • Dedicated Program Manager handles all logistics
Average rate of improvement is 70%+

SUCCESS STORIES:

“I am a cancer research scientist from India. When I started working at the Mayo Clinic, people had difficulty understanding me and didn’t speak with confidence. Now I communicate easily with my colleagues and I’ll be presenting research and recent breakthroughs at a national level.”

ONCOLOGIST, MAYO CLINIC

CASE STUDY

Beryl Institute: Powerful Pronunciation® Increases HCAHPS Scores

Working with Accents International, “Geisinger Holy Spirit met its three stated goals to the: increase provider engagement within the Geisinger Holy Spirit inpatient setting, to increase the Top Box mean score within the Doctor Communication domain, and to decrease the amount of patient comments related to the physician-patient communication barriers.” 

Gretchen Ramsey, Director of Patient Experience

SUCCESS STORIES:

“In my practice sometimes a patient could not understand what I was saying. I felt it was important for me to speak very clearly to my patients because it was my duty to provide the best care possible.”

DR. IRINA KING, MD, PHD

PRESENTATIONS

Conference Presentations

2023 CCW, Customer Contact Week (Nashville, TN)
2022 WBENC, Women’s Business Enterprise National Council (National webinar)
2019 Gold Humanism Summit on Patient-Centric Healthcare (Orlando, FL)
2018 Beryl Institute National Conference for Patient Experience (Dallas, TX)
2017 ASCEND Pan-Asian Leaders National Conference (Houston, TX)
2016 U.S. Department of Treasury Diversity & Inclusion Seminar Series (Washington, DC)
2014 NATO Global eLearning Conference (U.S. Command Center, Suffolk, VA)
2014 Association for Training and Development (ATD) International Conference & EXPO
(Washington, DC)
2014 PepsiCo Global Diversity Summit (NYC) 

FREQUENTLY ASKED QUESTIONS

We’ve been working with International Medical Graduates for 25 years and have a comprehensive curriculum specific to healthcare. Program participants learn accent reduction techniques within the context of patient-centric vocabulary.

Yes. We understand the unique demands placed on healthcare providers and accommodate their changing schedules. Evening training sessions are available.

Our program includes ten accent reduction classes delivered one hour per week over a ten week period. These classes are conducted online using the video-conferencing platform of your choice. Additionally, participants are expected to practice 15 minutes/day. Practice makes permanent!

Our accent reduction programs include an Initial Assessment and Final Assessment. Both assessments are scored for mispronunciations. Assessments provide a post-program improvement rate.

Standard results and benefits include:

  • Higher Press Ganey HCAHPS scores
  • Increased confidence and engagement
  • Greater patient/provider connection
  • The ability to clearly convey medical information
It can feel uncomfortable talking about accent reduction. But the discussion can be easy and empowering. Download our conversation template that’s positive and productive.

FOR MORE INFORMATION: See our HOME PAGE for our complete line of services
Scroll to Top

FREE DOWNLOAD: Six Essential Techniques for Effective Pronunciation